Return Policy
CAN I RETURN MY ORDER?
Not completely satisfied with the quality of product or ordered the wrong colour? You can return any unopened products within 28 days of receiving your order for a full refund following proof of purchase and a satisfactory reason for complaint. This doesn’t affect your rights to return faulty items.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out! However, we do not issue the refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
Please use the returns label on the right of your delivery note. The item(s) will be credited within 14 days of being received at the address below:
‘Martin Flaherty,
Derrylissane,
Menlough,
Ballinasloe,
Galway,
H53PY84′
DO I PAY FOR RETURNS?
When returning by Post, all costs must be paid by the sender and won’t be refunded by Fashionstore.ie. Please allow 7 days for the refund to show on your credit/debit card.
CAN I EXCHANGE AN ITEM?
We are happy to exchange your returned item for an item of equal value.
WHEN WILL I RECEIVE MY REFUND?
As soon as the returns are received at the address, you will be reimbursed within 14 days (from the day you sent your return parcel) by means at our discretion. You’ll receive an email confirming this.
This Privacy Notice describes how and why we, as Data Controller, obtain, store and process personal data. ‘Personal data’ means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. We commit to processing your personal data fairly, lawfully, and transparently. In the spirit of data privacy principles, we will only collect and use your personal data for the following purposes, to:
- Provide our services
- Improve our services
- Make our marketing more relevant
- Meet our legal responsibilities
Please do not hesitate to contact us if you have questions in addition to the information provided in this Privacy Notice at Sunshinemarketingwebsoluctions@gmail.com
The personal data we collect
Depending on the type and level of engagement you have with us, we may collect the following categories of personal data:
- Identifying and Demographic Information: such as your full name, date of birth, email address and phone number (if provided)
- Billing Information: such as payment preferences, address, bank account details (if provided)
- Communications: such as a records of our interactions with you using one or multiple of the following; direct messages, emails, posts, phone conversations
- User Feedback: while using our services, occasionally you may be asked to provide feedback. Providing this feedback is entirely optional.
When you visit our website, we collect technical data such as:
- Usage data: (if permitted) we collect certain information related to your device, such as your device’s IP address, what pages your device visited, and the time that your device visited our website (for more information please see ‘Our Use of Analytics’ section)
- Cookies: (if permitted) your IP Address and other information provided to us by cookies (for more information please see our Cookies Policy)
Children
While our services are designed for a general audience, we will not knowingly collect any data from children under the age of 16 or sell products to children. If you are under the age of 16, you are not permitted to use or submit your data to the website.
How we collect your data
We may collect your personal data in one of the following ways:
- When you create an account with us
- When you provide additional information directly into our products and services
- When you visit our website
- When you express an interest to use our services
- When you contact us for service related queries
- When you engage with us on social media
- When you review our services
- When you interact with our website (see our Cookies Policy for more details)
- When you apply for an employment vacancy with us
- When you subscribe to our newsletter or blog
- When you buy products/services using our online checkout
We may also receive data about you from various third parties, including:
- Technical data from analytics providers. Please see further information in the section entitled ‘Our Use of Analytics’
- Technical data from our website and cookies providers. Please see further information in the section entitled ‘Our Use of Cookies’
- Contact and/or transactional data from our trusted third party providers. Please see further information in the section entitled ‘How We Share Your Data’
How we use your personal data
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. We will only collect personal data from you when:
- We have your consent to do so, or
- We need your personal data to perform a contract with you, or
- We are pursuing our legitimate interests in a way that you might reasonably expect to be a part of running our business and that does not significantly impact your interests, rights, and freedoms. For example, communicating with you if we have a sufficient legal ground based on the e-marketing laws in your country
- We have a legal obligation to collect or disclose personal data from you (for example, in suspected instances of fraud we may need to give personal data to relevant government bodies).
Why we process your personal data
We process your personal data in order to fulfil any of the activities below:
- Setting up an account with us (Legal Basis: Performance of contract)
- Providing, operating, and maintaining our services (Legal Basis: Performance of contract)
- Providing marketing communications to existing customers or subscribed users (Legal Basis: Consent or Legitimate interest)
- Processing and completing transactions, and sending related information, including transaction confirmations and invoices (Legal Basis: Performance of contract)
- Managing our customers’ use of our services, responding to enquiries and comments, and provide customer service and support. (Legal Basis: Performance of contract or Legitimate interest)
- Sending customers technical alerts, updates, security notifications, and administrative communications. (Legal Basis: Performance of contract)
- Investigating and preventing fraudulent activities, unauthorised access to our services, and other illegal activities. (Legal Basis: Legal obligation)
- Email marketing: Where we have a legal basis, we may send emails about our store, new products, and other updates (Legal basis: Legitimate Interest or Consent – see our “Marketing Preferences” section for more information).